The remote ops layer
for property managers.
VAD exists for one job: run the back office of a short-term-rental portfolio so well that managers can add doors without adding overhead. We hold ourselves to Airbnb's own quality bar — and we complement your local co-hosts rather than compete with them.
Growth kept breaking on the back office
VAD started from a pattern we saw in every growing PM company: the portfolio scaled faster than the operation behind it. We built the layer that closes that gap.
We tend the operation. You stay focused on winning doors, keeping owners and protecting margin.
- Guest messages don't keep office hours. A 2am question ignored until morning is a 1-star review you can't undo.
- Every new door multiplies threads, turnovers and owner emails — but in-house ops headcount can't scale that smoothly.
- Local co-hosts handle the boots-on-the-ground work brilliantly. What's missing is the always-on remote layer behind them.
Four values, applied to every door
These aren't poster words. They're how a VAD assistant decides what to do when a guest, a cleaner and an owner all need something at once.
Ownership
Your VA acts like an operator, not a ticket-taker — chasing the cleaner, flagging the double-booking, closing the loop before you ask.
Hospitality
Every reply protects your rating and your owner relationships. Warm, on-brand, fast — the guest never feels handed off.
Precision
We work to SLAs and measure response time, cancellations and review scores. Decisions run on numbers, not vibes.
Scale
Add doors, not overhead. We build documented SOPs so your operation compounds instead of bottlenecking on one person.
We adopt Airbnb's quality bar as our floor
Property managers are measured by the platforms they list on, so we hold the operation to the same thresholds Airbnb uses to protect Superhost status — and treat them as the minimum, not the target.
Airbnb's Co-Host Network connects owners with local hosts for boots-on-the-ground tasks — check-ins, cleaning oversight, on-site fixes. VAD is the remote operations layer that runs behind that: 24/7 guest comms, reservations, owner reporting, pricing execution and turnover coordination across your whole portfolio. Keep your local co-hosts. We make them faster.
Not a freelancer marketplace — a trained ops team
Every VAD assistant is screened, certified on your tools and embedded on your SOPs before they ever reply to a guest in your name.
- 01
Screened for STR fluency
We hire for hospitality judgment and written English, then test on real guest scenarios — not generic VA résumés.
- 02
Trained on the stack
Every VA is certified on PMS and ops tools — Guesty, Hostaway, Hospitable, PriceLabs, Breezeway, Turno, OwnerRez — before they touch a live inbox.
- 03
Embedded on your SOPs
Week-one shadowing on your accounts, your tone and your escalation rules. We document the gaps we find as we go.
- 04
Held to the metrics
Response time, cancellation rate and review scores are reviewed continuously with a success manager — and corrected fast.
Dedicated, not pooled. Embedded, not outsourced.
You get a named person — one VA who learns your portfolio, your owners and your edge cases — backed by a success manager and a documented playbook. When you grow, we add seats to the same trained team, so quality holds as the door count climbs.
We'd rather lose a deal than let a guest wait or a review slip. That standard is the whole product.
The status pill isn't decoration — it's the promise. Across time zones, someone trained on your operation is online, watching the inbox and replying in seconds.
- Model
- Dedicated VA
- Backed by
- Success manager
- Knowledge
- Documented SOPs
- Terms
- Month-to-month
Numbers we build toward and maintain
Typical targets across embedded portfolios — not guarantees. Your free ops audit sets the baseline we measure against.
Let's tend your operation
Book a free ops audit and we'll map your stack, door count and gaps — then show you exactly where a dedicated VA pays for itself. No obligation.
Month-to-month · ~2-week ramp · 30-day notice to cancel