From free audit to
embedded in ~2 weeks
Your first 14 days, step by step
Four phases from first call to fully embedded. You leave step one with value even if you never hire us.
- 01Day 0 · before you commit
Free ops audit
We map your stack, your door count and your gaps — where response times slip, where margin leaks, what's stuck in someone's head. You leave with a clear picture even if you never hire us.
- We map your PMS, pricing tool, turnover system and channels.
- We benchmark your current first-response time and after-hours gaps.
- You leave with a written gap analysis — yours to keep, hire us or not.
- 02Days 1–3 · match & train
Match & train a dedicated VA
We hand-match an STR-trained VA to your operation and train them on your tools — your PMS, your pricing platform, your turnover system — plus your house rules and tone.
- We hand-match an STR-trained VA to your portfolio size and tone.
- They train on your exact stack — Guesty or Hostaway, PriceLabs, Breezeway or Turno.
- We load your house rules, canned replies and escalation paths.
- 03Days 4–14 · embed & ramp
Embed & ramp
Week one is shadowing and SOP capture. By week two your VA is live on guest comms, calendar and turnovers with QA checks, and every process is documented as we go.
- Week one is shadowing — every reply is QA-checked before it sends.
- We document each workflow as a written SOP as we go.
- Week two your VA runs guest comms, calendar and turnovers live.
- 04Day 15+ · scale
Scale
As you add doors, we add seats. Spin up after-hours coverage, layer in pricing and marketing, or grow to a full VA team — without growing your in-house payroll.
- Add after-hours coverage, pricing execution, or marketing as a standalone service.
- Spin up a second seat as your door count climbs.
- Monthly owner reporting and SLA reviews keep quality steady.
What week one looks like
The shadowing week is where quality gets built in. Every reply is QA-checked and every workflow is documented before your VA goes live.
- Mon
Kickoff & access
Least-privilege logins are provisioned, tools connected, your point of contact set.
- Tue
Shadow guest comms
Your VA reads live threads and drafts replies in your tone for QA review.
- Wed
SOP capture
Check-in, cleaning and escalation flows get written down as repeatable SOPs.
- Thu
Supervised live
Approved replies go out, calendar edits and turnover triggers handled with checks.
- Fri
Review & go-live plan
We review accuracy, tighten the SOPs and sign off week-two live scope together.
Typical schedule — adjusted to your portfolio and channels during the audit.
The tools we plug straight into
We train your VA on the systems you already run, so there's no migration and no new platform to learn. If it's in your stack, we operate it.
- Guesty
- Hostaway
- Hospitable
- OwnerRez
- PriceLabs
- Wheelhouse
- Breezeway
- Turno
- Airbnb
- Vrbo
- Booking.com
Running something else? We'll learn it during the audit and document it the same way.
Scoped access, your data stays yours
Your VA works inside your accounts with the minimum access the job needs — and you can pull it back in minutes.
Least-privilege access
Your VA gets a scoped role in your PMS — never owner banking, payouts or admin you don't grant.
Your tools, your data
We work inside your systems. Guest and owner data stays in your accounts; nothing is exported to ours.
Credential hygiene
Shared password manager, enforced 2FA, no plain-text logins and no shared personal accounts.
Offboarding in minutes
Revoke one role and access is gone. We confirm removal in writing the same day.
The SLAs we operate to
Clear, measurable commitments — set against your baseline during the audit and reviewed every month. Targets we build toward, not guarantees.
Start with a free ops audit
We map your stack, door count and gaps, then show you exactly where a dedicated VA pays for itself — and what your first 14 days would look like.
Month-to-month · ~2-week ramp · 30-day notice to cancel