The back office
that runs while
you sleep.
Hi — any chance of an early check-in tomorrow?
Absolutely, Sarah — I've cleared an early check-in for 11am and noted it on the cleaning schedule. Door code stays the same. See you tomorrow! 🔑
"Responsive even at 2am — felt like a hotel."
Worked inside your stack
- Guesty
- Hostaway
- Hospitable
- OwnerRez
- PriceLabs
- Wheelhouse
- Breezeway
- Turno
- Airbnb
- Vrbo
- Booking.com
Everything a dedicated VA runs — in detail
Each service is worked end-to-end inside your own platform. Here's what that looks like day to day, the tools it runs in, and the outcome it protects for your portfolio.
Guest communication & 24/7 after-hours coverage
A trained VA answers every guest the moment they message — day, night, and across time zones — so a 2am lockout never becomes a 1-star review.
PM outcome — A slow 2am reply never becomes a 1-star review.
- Sub-60s first-response on Airbnb, Vrbo, Booking.com and SMS
- After-hours and overnight rota that covers every time zone you operate in
- Escalation playbooks for lockouts, refunds and maintenance emergencies
- Review-recovery messaging that protects your portfolio rating
- Airbnb
- Vrbo
- Booking.com
- Guesty
- Hostaway
Reservations & calendar management
Bookings confirmed, calendars synced and gaps closed across every channel — no double-bookings, no manual blocking, no missed inquiries.
PM outcome — Zero double-bookings, and gap nights filled instead of lost.
- Inquiry-to-booking handling with your screening and house rules
- Multi-calendar sync across Guesty, Hostaway, Hospitable and OwnerRez
- Gap-night and orphan-night cleanup to lift occupancy
- Cancellation and modification handling per your policy
- Guesty
- Hostaway
- Hospitable
- OwnerRez
Owner communication & monthly reporting
Owners hear from you proactively — clean monthly statements, occupancy and revenue summaries, and fast answers that keep them renewing.
PM outcome — Owners renew because they always know how their door is performing.
- Branded monthly owner statements and performance recaps
- Proactive updates on bookings, maintenance and revenue
- Owner inbox triage with same-day responses
- Renewal and retention touchpoints throughout the year
- OwnerRez
- Guesty
- Hostaway
Revenue & pricing execution
Daily pricing moves executed in PriceLabs or Wheelhouse — base prices, min-stays, seasonal rules and gap fills — so your rates never go stale.
PM outcome — Rates never go stale — pace stays ahead of your revenue target.
- Day-to-day rate management in PriceLabs and Wheelhouse
- Min-stay, seasonality and event-based rule upkeep
- Last-minute discounting to fill gap and orphan nights
- Weekly pace and pickup checks against your revenue targets
- PriceLabs
- Wheelhouse
Listing & channel management
Listings kept accurate, optimized and in sync across Airbnb, Vrbo and Booking.com — content, photos order, amenities, rules and availability.
PM outcome — Listings stay accurate and discoverable on every channel.
- New-listing setup and cross-channel distribution
- Content, amenity and house-rule accuracy across platforms
- Photo ordering and listing-health monitoring
- Channel-manager hygiene in Guesty, Hostaway and Hospitable
- Airbnb
- Vrbo
- Booking.com
- Guesty
- Hospitable
Turnover & maintenance coordination
Cleanings scheduled, vendors dispatched and issues tracked to completion in Breezeway or Turno — every checkout turns over on time.
PM outcome — Every checkout turns over on time — back-to-backs protected.
- Automated cleaning scheduling in Breezeway and Turno
- Vendor dispatch and follow-up for maintenance tickets
- Damage, supply and inspection tracking with photo proof
- Same-day-turn coordination to protect back-to-back bookings
- Breezeway
- Turno
Admin, invoicing & inbox triage
The back-office work that drowns your team — invoicing, reconciliation, data entry and inbox triage — handled quietly and accurately.
PM outcome — Your team stops drowning in admin, and SOPs get documented.
- Vendor and owner invoicing plus payment reconciliation
- Inbox triage and routing across shared mailboxes
- Data entry, CRM upkeep and document organization
- SOP documentation so your process is captured, not in someone's head
- Guesty
- OwnerRez
- Breezeway
What a dedicated VAD assistant looks like
Not a shared inbox in a far-off pool. A single trained operator who learns your portfolio, works your tools and becomes part of how your company runs.
Dedicated to your doors
One named assistant embedded in your operation — not a shared ticket queue rotating between ten clients.
Trained on your SOPs
Week-1 shadowing of your team, then your playbooks documented and worked exactly the way you run them.
Fluent in your stack
Already proficient in Guesty, Hostaway, PriceLabs, Breezeway and the channels — no months of tool training.
English-fluent, guest-ready
Clear, on-brand written communication that reads like your in-house team wrote it — to guests and owners alike.
Time-zone matched
Placed to cover the hours you actually need, including overnight and after-hours on a coverage rota.
Backed by a team
A success manager and trained backups behind every seat, so PTO or a sick day never leaves a coverage gap.
In-house hire vs. generic VA vs. VAD
The remote ops layer built specifically for STR portfolios — trained, dedicated and ready in weeks, not months.
| In-house hire | Generic VA | VAD assistant | |
|---|---|---|---|
| Monthly cost | $4–6k+ fully loaded | Cheap, but variable | 40–60% of in-house |
| Time to productive | 1–3 months hiring + training | You train from scratch | ~2 weeks, fully managed |
| After-hours / 24-7 coverage | Needs extra hires | No | Yes — coverage rota |
| STR tool fluency | You teach it | Rarely | Pre-trained on your stack |
| Trained on your SOPs | Yes, slowly | If you document it | Yes — week-1 + documented |
| Dedicated to your account | Yes | Often shared | Yes |
| Scales seat-by-seat | No — full hire cycles | Inconsistent | Yes — add as you add doors |
| No single point of failure | PTO = a coverage gap | None | Team backup built in |
The numbers property managers care about
Targets we build toward and maintain across embedded portfolios — not guarantees. Your free ops audit sets the baseline.
See exactly what a dedicated VA would take off your plate
Book a free ops audit — we map your stack, door count and gaps, then show you where an embedded VA pays for itself. No obligation.
Month-to-month · ~2-week ramp · 30-day notice to cancel