Add doors,
not overhead.
VAD embeds a dedicated, STR-trained virtual assistant in your property-management operation — running guest comms, calendars, turnovers and owner reporting 24/7. Scale your portfolio without scaling payroll.
Hi — any chance of an early check-in tomorrow?
Absolutely, Sarah — I've cleared an early check-in for 11am and noted it on the cleaning schedule. Door code stays the same. See you tomorrow! 🔑
"Responsive even at 2am — felt like a hotel."
Fluent in your stack
- Guesty
- Hostaway
- Hospitable
- OwnerRez
- PriceLabs
- Wheelhouse
- Breezeway
- Turno
- Airbnb
- Vrbo
- Booking.com
Growth shouldn't mean a bigger payroll
Every door you add multiplies the back-office load. VAD absorbs it so margin scales with your portfolio — not against it.
- After-hours messages pile up overnight — and a slow 2am reply becomes a 1-star review.
- Every new door means more guest threads, more turnovers, more owner emails to chase.
- Hiring and training in-house ops staff is slow, expensive, and hard to scale evenly.
- Critical process lives in one person's head, so growth stalls the moment they're out.
- A dedicated, STR-trained VA answers guests in under 60 seconds, day or night.
- Add doors without adding payroll — seats scale seat-by-seat as your portfolio grows.
- We embed in ~2 weeks and document every SOP, so the knowledge stays in your operation.
- One remote ops layer running guest comms, calendars, turnovers and owner reporting.
Your portfolio's entire back office, run by one embedded VA
Seven services your team stops doing manually — handled inside your own tools by a dedicated, STR-trained assistant.
Guest communication & 24/7 after-hours coverage
A trained VA answers every guest the moment they message — day, night, and across time zones — so a 2am lockout never becomes a 1-star review.
Reservations & calendar management
Bookings confirmed, calendars synced and gaps closed across every channel — no double-bookings, no manual blocking, no missed inquiries.
Owner communication & monthly reporting
Owners hear from you proactively — clean monthly statements, occupancy and revenue summaries, and fast answers that keep them renewing.
Revenue & pricing execution
Daily pricing moves executed in PriceLabs or Wheelhouse — base prices, min-stays, seasonal rules and gap fills — so your rates never go stale.
Listing & channel management
Listings kept accurate, optimized and in sync across Airbnb, Vrbo and Booking.com — content, photos order, amenities, rules and availability.
Turnover & maintenance coordination
Cleanings scheduled, vendors dispatched and issues tracked to completion in Breezeway or Turno — every checkout turns over on time.
Admin, invoicing & inbox triage
The back-office work that drowns your team — invoicing, reconciliation, data entry and inbox triage — handled quietly and accurately.
The numbers property managers care about
Targets we build toward and maintain across embedded portfolios — not guarantees. Your free ops audit sets the baseline.
From audit to embedded in ~2 weeks
A real sequence, not a sales funnel. You leave step one with value even if you never hire us.
- 01
Free ops audit
We map your stack, your door count and your gaps — where response times slip, where margin leaks, what's stuck in someone's head. You leave with a clear picture even if you never hire us.
- 02
Match & train a dedicated VA
We hand-match an STR-trained VA to your operation and train them on your tools — your PMS, your pricing platform, your turnover system — plus your house rules and tone.
- 03
Embed & ramp
Week one is shadowing and SOP capture. By week two your VA is live on guest comms, calendar and turnovers with QA checks, and every process is documented as we go.
- 04
Scale
As you add doors, we add seats. Spin up after-hours coverage, layer in pricing and marketing, or grow to a full VA team — without growing your in-house payroll.
Win more doors, not just run them
A standalone service to grow the portfolio you already manage — from listing SEO to owner acquisition. Run it on its own or alongside your VA.
Listing optimization & STR SEO
Rewrite titles, descriptions and amenities to climb Airbnb and Vrbo search — more impressions, higher conversion, better-qualified bookings.
Direct-booking website
A fast, branded direct-booking site so you keep more margin and own the guest relationship instead of renting it from the OTAs.
Social media & content
Consistent, on-brand social content that builds your management company's reputation and feeds your direct-booking funnel.
Owner acquisition & lead-gen
Help you win more doors. Outreach, landing pages and nurture sequences that put your management company in front of property owners.
Part-time or full-time
Month-to-month, 30-day notice. Start part-time and move to full-time whenever you're ready.
Launch
One part-time dedicated VA to take guest comms and calendar off your plate while you prove out the model.
- 1 part-time dedicated VA (up to 20 hrs/week)
- Guest communication & inquiry handling
- Reservations & calendar management
- Shared Slack channel with your team
- Trained on your PMS and house rules
- Month-to-month, 30-day notice
Scale
Most popularA full-time dedicated VA running your full ops stack, with owner reporting and a success manager keeping standards high.
- 1 full-time dedicated VA (40 hrs/week)
- Full ops stack: guest, calendar, turnover, pricing
- Owner communication & monthly reporting
- Dedicated success manager
- Documented SOPs and QA checks
- Month-to-month, 30-day notice
Operators who added doors without adding headcount
"We added 40 doors in a year without a single in-house hire. Our VAD assistant runs guest comms and turnovers in Hostaway like she's sat next to me — the margin math just works."
"Owner churn was killing us. Now owners get a clean monthly statement and same-day answers, and our renewal rate is the best it's ever been. That alone paid for the whole engagement."
"A guest was locked out at 1am on a Saturday. Our VA had the cleaner and the smart-lock code sorted in eleven minutes. That would have been a 1-star review and a refund — instead we got a 5-star."
Composite personas based on typical engagements — illustrative, not real clients.
Questions PMs ask first
Coverage, security, contracts and how we fit alongside your local co-hosts.
What time zones and hours do you cover?
Your dedicated VA works your core hours, and we can add an after-hours and overnight rota so guests get a real human response 24/7 — including across the time zones your properties sit in. We map coverage to where your doors and your guests actually are.
How long until a VA is fully ramped?
Roughly two weeks to a full embed. Week one is shadowing and SOP capture inside your tools; by week two your VA is handling live guest, calendar and turnover work with QA checks. We document everything as we go, so the knowledge stays with your operation.
Which tools and PMS platforms do you support?
We train VAs on your stack: Guesty, Hostaway, Hospitable and OwnerRez for PMS; PriceLabs and Wheelhouse for revenue; Breezeway and Turno for turnovers; plus Airbnb, Vrbo and Booking.com. If you run something else, we learn it during the ramp.
How do you handle data security and access control?
Your VA works inside your systems with least-privilege, role-based access that you grant and can revoke at any time. We use your password manager, enforce 2FA, sign confidentiality terms, and never store guest or owner data outside your tools.
What are the contract terms and how do I cancel?
Every plan is month-to-month with a simple 30-day notice. No long lock-ins. If you scale down or pause, you give 30 days and we hand back fully documented SOPs so your operation keeps running.
How is this different from a generic VA or Airbnb's Co-Host Network?
A generic VA isn't trained on STR tools or the cadence of a property-management operation. Airbnb's Co-Host Network is a local, per-listing co-host. VAD is your remote ops layer — STR-trained, embedded in your PMS, running the whole portfolio's back office. We complement local co-hosts; we don't replace your on-the-ground presence.
Book a free ops audit
We map your stack, door count and gaps — then show you exactly where a dedicated VA pays for itself. No obligation.
Month-to-month · ~2-week ramp · 30-day notice to cancel